We want a candidate who is a natural problem solver and works well with a team to consider how we can deliver solutions for our clients.
Client experience is of the utmost importance at Uplift, and so we’re keen on finding the right candidate who can help set and embody the standards we wish to hold for our clients.
As part of the role, you will work closely with our Research and Design and Development teams to help deliver our award-winning digital experiences for our clients. You will be able to manage the ongoing relationship with our key clients, working within our Client Services team.
Client management – you will manage our client accounts, looking for ways to drive client satisfaction and growth for cross-agency clients. You will also liaise with clients on a day-to-day basis, supporting on client workflows and key projects within the agency – managing the wider account team to ensure delivery on time, to brief and within budget, whilst delivering exceptional results.
Client Performance, Strategy + Growth – you will contribute to the overall performance and workflow on your accounts and the profitable retention and growth of our existing business.
ient Experience + Satisfaction – you will ensure that client satisfaction remains high across your retained accounts – measured through NPS. You will work with senior members of the Client Services team to consistently improve renewal and retention rates.
+1 year experience as an Account Manager or in a similar client delivery role.
Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships with senior stakeholders and management
A passion for all things digital
High attention to detail and organisation skills.
We want our team to be happy in their role at Uplift, so they can focus on what they do best. By ensuring our staff are well looked after, we ensure we’re in the best position to deliver excellence for our clients.
Whether it’s the latest Macbook Pro, or access to industry leading tools and technologies, we ensure you’re only working with the very best at Uplift.
We reduce our working hours and finish early on a Friday, just a little extra time to take in some Vitamin D!
We benchmark our salaries and compensation packages annually to ensure we’re ahead of the industry average at all role levels.
Every single member of the team has a clear and transparent bonus scheme, so it's easy to know what you can do to make sure you're rewarded at the end of the month.
You can apply for a specific vacancy, or if there isn't a vacancy available for a specific role that is relevant to you - but you still think you're a super candidate that we should know about, please get in touch using our contact form!
Get In Touch >Complete this form to register your interest in this role, and a member of our People & Culture team will get back to you as soon as possible.
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